April 21, 2023 / By Rory Canavan
This is one of those processes where we are preparing our Hardware Asset Management data to make Business-as-Usual (BAU) support activities as seamless as possible. I’m sure we’ve all been there: a device at home goes on the blink, and suddenly we are cursing ourselves for either: • Not keeping the warranty information for the
February 10, 2023 / By Rory Canavan
One thing I am proud about in our License Compliance Process in the ITAM Accelerate Process Kit is that it makes suggestions as to where you might like to take a compliance report after it has been produced – the license compliance process triggers a number of different processes including the contract review process, the
November 2, 2022 / By Antonia Constantin
We all remember as children getting our end of the year reports. Some were positive, some were showing signs of failure and occasionally some were read by us and our parents as pure disaster. Reports could lift you up or bring you down. That is how we perceived their importance, as good news or bad
March 4, 2022 / By Antonia Constantin
And isn’t it great to see that various IT departments have their act together? Empowering new starters to be productive from day one! This touchpoint between the HR and IT asset lifecycle is not the only one to be managed. Of course, there are also the posts that represent the flipside of the shiny new
January 28, 2022 / By Kylie Fowler
Software Recycling Process’ goal: To uninstall software with a view to reusing it at a later date; Software Removal Process’ goal: To uninstall software with a view to NEVER using this title ever again. The consequences of removing a software title from our IT estate cascades a series of activities that we wouldn’t adopt if we were
December 7, 2021 / By Kylie Fowler
KF: Tell me who you are and what you do… and how did you get into cyber and where you are now? ND: I’m Nick Drage, and I’m currently a “cybersecurity strategist” of a sort, but spending time in game design as well. My career has been very unplanned, evolving through system and network administration
November 23, 2021 / By Rory Canavan
As a student, one of the better pieces of advice I received was “Don’t shop hungry” – the temptation being to overload a shopping trolley with everything that tingled my taste buds. Procurement around SAM and licensing could do worse than follow this guidance too. Contracts might stipulate that certain purchase quantities must be achieved
November 11, 2021 / By Rory Canavan
You’ve liked our website, and you are excited by the potential of process training to improve your ability to improve ITAM within your organisation. But now you have to go and sell that vision to someone in control of the purse strings. How does that work? Where can you start? Well look no further! We’ve
November 2, 2021 / By Kylie Fowler
In response to the tensions and inconsistencies in the audit process, we have authored a draft Code of Conduct for Software Audits (“The Code”), which aims to capture and document reasonable market practice in software auditing, as currently no such document exists.
October 15, 2021 / By Kylie Fowler
However, because ITAM outcomes are achieved through the interaction of processes performed by a large number of stakeholders such as technology teams, procurement and end users, each of these groups are likely to have their own policy which they align to and may not welcome an additional policy that deals specifically with ITAM. Getting agreement